The Client: The U.S. Department of State’s mission is to create a more secure, democratic, and prosperous world for the benefit of the American people and the international community.

The Solution: ERI supports the Diplomatic Telecommunications Service with tailored training programs. These programs focus on skills and techniques that enable IT professionals to maximize customer service performance.

The Result: "Our customer complaints have dropped as much as 60%, and our customer satisfaction rates are up by 600% — from two positive comments a month, to three a week! I recommend you meet the team at Educational Resources that helped us achieve these results soon."

"We've improved internal relationships among our three facilities…"

"Personnel are providing a higher level of customer service with increased feedback to the customer; a better exchange of information between shifts is occurring; and better phone skills are being exhibited, particularly when dealing with customers."---Chief, Network Management Division
Diplomatic Telecommunications Service