The Client: The Center for Mental Health Services (CMHS) is responsible for leading the national system that delivers mental health services. The system’s goal is to provide treatment and support services to adults with mental disorders and children with serious emotional problems.

The Solution: ERI supports New Hampshire's Community Mental Health Services Administration with interviewing skills and diagnostic coding training. Training helps clinicians update skills and keep pace with changes that affect client coverage.

The Result: “This course has made a difference in how our people are doing their intake interview. They seem to pay attention to collection of non-axis 5 data more. We are hopeful the trend will continue.”---CMHSA Staffer