Questions provide the key to unlocking our unlimited potential---Anthony Robbins
Below are some frequently asked questions about Educational Resources, Inc. If you have additional questions, please contact us. We will be happy to assist you.
Do you offer training at your location?
Do you have a standard set of procedures when working with clients?
What if there is a course our employees need that is not listed on the web site?
What other courses or training do you offer?
Are the listed courses set or can they be modified for each client?
How long do clients typically engage your services?
Do you continuously add programs and training solutions to your services?
Do you only work with Fortune 500 companies and federal government agencies?
Who is your typical client?
Do you offer training at your location?
Our 15 years of research and experience has taught us that employees learn best in familiar environments, whether it is the workplace or in the comforts of home. Moreover, our training programs save time and money for both employer and employee, since we often come to them for on-site training. Our Internet and Computer-based training programs also allow the student to learn at his or her convenience and pace.
back to top
Do you have a standard set of procedures when working with clients?
We pride ourselves on providing customized training solutions. That said, we have found that there are several highly effective steps when approaching a client’s issue. First, we assess the business problem, employing a method we have perfected over the years. Then, we work collaboratively with your management team and training departments to determine the best course of training to meet your needs. Often, we use focus groups to determine specific training requirements. Next, we develop the performance-oriented training program and implement it based on the latest information and innovations in the subject area. Finally, we train employees to meet, even exceed, organizational and industry-wide demands. We also follow up to measure the effectiveness of the training.
back to top
What if there is a course our employees need that is not listed on the web site?
That is the beauty of our tailor-made service. We assess, develop and deliver those criteria which will help you resolve your issue and meet your objectives. So, if you have an issue that cannot be resolved with one of the programs listed on this web site, just give us a call. We will be happy to discuss the options best-suited to your situation.
back to top
What other courses or training do you offer?
While the courses listed are currently in high demand, we do offer many other valuable courses and training solutions. Though they are too numerous to list here, we’d be happy to discuss the available options with you to find the customized solutions best-suited to your business.
back to top
Are the listed courses set or can they be modified for each client?
Though the majority of our clients have similar needs and benefit from the courses offered here, you do have the ability to modify them.
back to top
How long do clients typically engage your services?
We enjoy working with our clients and have established long-term relationships with them. Sometimes projects are short-term, addressing a specific issue. Other times, our clients are so impressed with our services that they engage us for additional projects. We do have several clients which we’ve worked with over the course of many years. For instance, AT& T has been an ongoing client for more than 15 years.
back to top
Do you continuously add programs and training solutions to your services?
Yes. In order to serve you effectively, we continuously monitor business changes and trends as well as the innovations that affect your organization and employees. Our job is to ensure that your organization stays competitive and keeps pace with the current business climate and the changes it brings. To do that well, we add programs which help you reach those objectives, make your operations more efficient and your employees more productive.
back to top
Do you only work with Fortune 500 companies and federal government agencies?
They do comprise the majority of our clients. However, we believe that all organizations from small and mid-sized companies to the Fortune 500 and federal government can benefit immeasurably for our services.
back to top
Who is your typical client?
We have a diverse clientele and learning body throughout the United States. However, we do attract a good number of managers, sales associates, field technicians, customer service representatives, help desk staff, staff recruiters and quality assurance personnel to our programs.
back to top
