U.S. Department of State

The Issue
The DOS’s Diplomatic Telecommunications Service’s IT professionals required help to maximize customer service performance.

Our Solution
After implementing our customized training programs, the Service saw customer complaints drop by as much as 60%. Customer satisfaction rates increased by 600%, and internal relationships among three facilities improved.

Volvo Trucks North America, Inc.

The Issue
Volvo Trucks North America manufactures, distributes, and supports a broad line of Volvo Class 8 trucks and tractors for on-highway and vocational use. Their employees needed a training program in effective maintenance and troubleshooting procedures.

Our Solution
Our specially designed course taught the fundamentals of Allen-Bradley PLC-5 and SLC-500 systems. Consequently, Volvo’s electricians and mechanical maintenance personnel upgraded their technical skills and knowledge, thereby ensuring that programmable logic controllers are current and properly maintained.

Success in business
requires training and discipline and hard work.
But if you're not frightened by these things, the opportunities are just
as great today as they
ever were.

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